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Tech

Helpdesk/ Service Desk Engineer

Job ID: #

12345

Handles incoming technical issues from users, provides first-level support, resolves software and hardware issues, and escalates complex problems to higher-level support.

Company:

Banks & Hobs

Location: 

​

Job Type:

FullTime

Requirements

  • Strong verbal and written communication skills

  • Basic troubleshooting knowledge (OS, software, hardware)

  • Familiarity with ticketing systems (e.g., ServiceNow, Jira)

  • Ability to follow SOPs and escalate when necessary

  • Willingness to work in shifts (if required)

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